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Do you have any of these top skills employers are looking for?

by | Nov 12, 2022 | Other

 

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Senior Process Executive – Cognizant Technology Solutions
To obtain a job that will enable me to use my strong organizational skills, education background, and ability to work well with people.
Authorized to work in the US for any employer
Work Experience
Allstate Insurance Agent
Allstate Insurance
May 2021 to Present
take orders, offer services and provide support in person and via telephone or internet. You will also be responsible for maintaining client files, ensuring that returning customers are served to the best level possible.
Remote Customer Service Representative
Alorica Calling Center – Tampa Palms, FL
January 2020 to Present
Responsible for inbound phone inquiries About member bank account, answer question regarding payment billing, dispute fraudulent activity,complaints and any other questions member have
Patient Care Technician
Tampa General Hospital
April 2019 to Present
As a Patient Care Technician’s my roles include assisting in examination and treatment of patients, measuring vital signs and monitoring health, collecting samples, recording information on patients’ charts, and preparing treatment rooms for examination.
Senior Process Executive
Cognizant Technology Solutions – Tampa, FL
January 2017 to Present
Data entry
Enrollment specialist
Responsible for inbound phone inquiries primarily dealing with member claims, facility claims and provider claims, Member billing and GHI related business
Responsible for inbound phone inquiries primarily dealing with all aspects of member and provider based phone calls.
Provide member and provider benefit and eligibility inquiries in HMO, EPO/PPO, Medicare and Medicaid, CHP, FHP, pharmacy issues and outbound calls.
Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other co worker , management or departments utilizing several systems reassessing information c-more , facets, EAM market prominence, e-paces etc.
Work with outside vendors as needed to answer questions or resolve issues.
Respond to member correspondence/email in writing utilizing an existing letter or writing a specific letter to effectively respond to members.
Conduct orientation to new members by providing an overview of the member’s plan and pertaining administrative policy.
Customer Service Representative call center
Convergys – Tampa, FL
October 2015 to January 2017
Sales experience
assist customers with placing orders and answering their questions.
upsale the customer’s additional products
help other advocate with any questions they may have.
Supervisor
Winn Dixie – Tampa, FL
August 2013 to May 2015
• responsible for all the employees, as a supervisor position ensured customers were satisfied.
Education
Associate of science in Nursing
Hillsborough Community College – Tampa, FL
2018 to 2020
High School Diploma
Hillsborough High School – Tampa, FL
2010 to 2014
Skills
Do you have any of these top skills employers are looking for?
Medical Billing
EMR Systems
ICD-10
Cold Calling
Nursing
HIPAA
Telemarketing
Medical Scheduling
Dismiss
microsoft office

8 years
Personal time management and organizational skills Microsoft© Office applications (Word, Outlook, PowerPoint, Excel) • Verbal and written communication skills • Dependable and adaptable to operate within a fast-paced work environment •Active listening skills, compassionate , Customer-oriented, Credit card processing transactions experience, Computer literate Merchandising Stocking, Skilled problem solver, Motivated team player, Cash register familiarity, People-oriented, Detail-oriented ,some sales experience, Goal-oriented , Friendly demeanor, Outstanding interpersonal skill CPR/First Aid certified, Self-starter, Fast learner, team-oriented , Strong work ethic, Able to work well unsupervised (4 years)
Call Center
Bilingual
Customer Care
Customer Support
Customer Service
CSR
Hospital Experience
Patient Care
Vital Signs
Upselling
Medical Terminology
Epic
CPR

2 years
Presentation skills
Employee Orientation
Insurance Verification
Interviewing
Supervising experience
Medical collection
Data Entry

2 years
Sales Experience

4 years
Typing
Caregiving
Human resources certificate

Less than 1 year
Payroll management certificates

Less than 1 year
Inside sales

1 year
Insurance Sales
Medical Records
Time management
Recruiting
Languages
Haitian Creole

Fluent
French

Intermediate
Certifications / Licenses
CNA/HHA
Valid American Heart Association (AHA) Basic Life Support (BLS) certification
CPR Certification
Certified Home Health Aide
Human Resources Management
July 2021 to Present
Certified Payroll Professional
July 2021 to Present
Property & Casualty License
Assessments
Customer Focus & Orientation – Highly Proficient
April 2020
View Full Score Report
Sales: Influence & Negotiation – Highly Proficient
December 2019
View Full Score Report
Additional Information
Add Sections
Links
Military Service
Awards
Groups
Patents
Publications
Continue applying
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