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These responses need to be separated from one another!

by | Sep 22, 2022 | Psychology

 

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**Respond to each paragraph with a response (IT IS FOR PARTICIPATION) I will also attach the questions that the posts stem from for background information as well. These responses need to be separated from one another!
1. The first thing to keep in mind when providing services for something like this is to work with the agency directly and be clear about the methods that will be used. It is also important to gain a clear understanding of what exactly the client would like to be evaluated. They may simply just want to have their satisfaction measured, however it is also beneficial to understand if there are any specific areas of satisfaction that the client would like to have measured or at the very least taken into account. Following Balkin and Kleist’s (2017) model of the 6 steps for program evaluation would be the next step as to make sure all areas are covered. This would lead to the third step in the process which is finding out what form of evaluation is appropriate for the situation and I believe here a survey would be the most applicable. The reasoning behind that is that it is a fairly large population to be evaluated and would provide the most accessibility to said population. In addition it would be more efficient to collect data in a timely matter on the aspects of satisfaction that the client would like to be evaluated and then evaluate that data.
2. The way to go about planning a process to evaluate client satisfaction with services is first know what client satisfaction is and it occupies an intermediate step in establishing a healthy culture for evaluation within a program or a setting. It often follows process evaluation and cost analysis, and pre- cedes outcome and economic evalua- tions. Accordingly, measures of client satisfaction lie somewhere between process and outcome measures. When the concern is with the extent to which cli- ents are satisfied with the context, pro- cesses, and perhaps the costs of a treatment service or network, the relevant measures of satisfaction can be viewed as process measures (Hutchinson & Agha, 2011).Client satisfaction also can be assessed in face-to-face or telephone interviews or focus groups. These strategies are more expensive than self-completed questionnaires. If interviews or focus groups are used, it is preferable to have them conducted by someone who is not connected directly with the service. This may be an independent evaluator, vol- unteers or former clients themselves trained to take on this role. If interviews or focus groups must be done by a man- ager or staff member, it is best not to have the individual’s principal therapist ask about client satisfaction because clients may be reluctant to comment negatively about their treatment directly to their therapist. Interviews may be highly structured, perhaps guiding the client through the same type of questionnaire used on a self-administered basis in other situations. Other interviews, and certainly focus groups, will be much less structured and the resulting information will be analyzed qualitatively (Weiler & Pigg, 2000).
***QUESTION THEY ANSWERED FOR CONTEXT ONLY: You have been selected by your nonprofit agency or school to evaluate client satisfaction with various clinical services. The agency serves approximately 2,000 clients. How would you go about planning a process to evaluate client satisfaction with services?

 

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