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Instructions: Read chapters 6 and 7 in the textbook/ eBook. Then, answer the que

by | Jun 21, 2022 | Human Relations

 

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Instructions:
Read chapters 6 and 7 in the textbook/ eBook.
Then, answer the questions below:
What is Warm Body syndrome?
List two obstacles to training.
This training method involves informal on the job conversations
What does Service Recovery refer to?
Explain Shadowing and Tagalong training.
This type of training is usually done at orientation.
Explain the difference between job enlargement and job enrichment.
What does it mean to cross train?
Explain how pre tests and post tests measure the effectiveness of training.
What does a mystery shopper do?
Describe the “sandwich method” of appraisal.
Explain your answers
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